Cancellation Policy
Last Updated: 01-10-2025
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1. Scope
This Cancellation Policy applies to businesses, organizations, and sole proprietors (“Customer”, “you”) who purchase a subscription to the Go Bonoos Business Portal operated by Basaamad Co, registered in Denmark under CVR number 36612266 (“we”, “our”, “us”).
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2. No Consumer Rights of Withdrawal
The Portal is offered exclusively to businesses. The EU 14-day consumer right of withdrawal (cooling-off period) does not apply. By purchasing a subscription, you confirm that you are acting for business purposes and that your order is final, subject to this Policy
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3. Auto-Renewal and How to Cancel
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Subscriptions auto-renew at the end of each billing cycle unless cancelled.
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You can cancel at any time from Portal → Account/ Billing or by emailing support@gobonoos.com from your admin email.
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Cancellation is effective at the end of the current billing period (no partial-period refunds). You will continue to have access until that date.
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If a trial is offered, it converts to a paid plan at the end of the trial unless you cancel before the trial ends.
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4. Refunds and Credits
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No refunds or credits are issued for partial periods, unused features, or downgrades that take effect in the next cycle.
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Fees, taxes, and charges paid to third parties (e.g., payment processing fees) are non-refundable.
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Where a mandatory law requires a refund, we will comply with that law.
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Custom services, onboarding, or one-time setup fees are non-refundable once delivered or started.
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5. Plan Changes
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Upgrades take effect immediately; the additional fee for the remainder of the current term may be charged pro-rata.
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Downgrades take effect at the next billing cycle. Feature/limit changes may apply only after the downgrade starts.
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6. Suspension or Cancellation by Us
We may suspend or cancel your subscription immediately (without refund) if you:
(a) breach the Terms & Conditions – Go Bonoos Business Portal;
(b) fail to pay fees when due;
(c) use the service unlawfully or in violation of third-party rights; or
(d) attempt chargeback without first contacting support.
Unpaid accounts may be suspended; reactivation may require payment of all past-due amounts and a reactivation fee.
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Service discontinuation: We may discontinue the Portal or a plan at any time upon 30 days’ notice. If we terminate for convenience, we will refund any pre-paid unused fees for the remaining term on a pro-rata basis.
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7. Effect of Cancellation
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Your access ends when the current billing cycle expires (or immediately if we cancel under Section 6).
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You are responsible for exporting your data before access ends.
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After cancellation, we will keep customer data for up to 90 days and may then delete it, except where a longer retention period is required by law or for backup/archival integrity.
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Data export assistance beyond self-service tools may be available on request and may be chargeable.
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8. Taxes and Invoices
All fees are exclusive of taxes unless stated otherwise. Disputes regarding an invoice must be raised within 10 days of the invoice date; otherwise the invoice is deemed accepted for the purposes of cancellation and collections.
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9. Contact
For cancellation requests or questions:
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Basaamad Co
Ståbyvej 22, 2740 Skovlunde
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